These Terms and Conditions govern the use of the Milestone Pins website (milestonepins.co.uk) and the purchase of products through this website. By using our website or placing an order, you agree to these Terms and Conditions.
If you have any questions, please contact us via the contact form.
1. General Use of the Website
- The content of this website and any associated notices or policies together form the entire agreement between you and Milestone Pins regarding the use of our site.
- Milestone Pins may update or remove content on this website at any time without liability.
- We may also update these Terms and Conditions at any time. Continued use of the website or placing an order after any changes constitutes your acceptance of the updated terms.
2. Formation of Contract
- A contract between you and Milestone Pins is only formed once your order has been processed and dispatched.
By placing an order, you confirm that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details provided are accurate and complete.
- You are not using a false name or the name of another person or entity without authorization.
3. Orders and Acceptance
- Placing an Order: By placing an order, you confirm you have read and accepted these Terms and Conditions.
- Order Confirmation: You will receive an order confirmation email with the contents and price of your order.
- Order Acceptance: We reserve the right to refuse an order in the event of stock issues, pricing errors, or other circumstances affecting fulfilment.
4. Cancelling an Order
- Customers may cancel an order within 14 days of purchase.
- Refunds will be made to the original payment method, provided the order has not already been shipped.
5. Delivery and Shipping Policy
Customers can select from available shipping options during checkout.
Untracked Shipping:
- Cheapest option, no tracking available.
- Proof of postage can be provided, but if the package is lost, the buyer accepts responsibility and no refund will be issued.
Tracked Shipping:
- Recommended. If your tracked parcel is lost or damaged, we will replace it free of charge.
International Customers:
- Responsible for import duties, VAT, and customs fees in their country.
- These fees are not included at checkout.
- If unpaid fees result in your parcel being returned, we will refund the order minus provider fees, provided the items are returned undamaged.
All pins are shipped via the Isle of Man Post Office. Course boards are shipped using various third-party couriers depending on destination.
6. Handmade Pins & Grading
All enamel pins are handmade, and minor variations or imperfections are normal.
Pins are sold as:
- A Grade – Standard pins with at most one minor flaw.
- B Grade – Seconds with visible but non-structural flaws.
- S Grade (flawless) pins are not sold separately but may appear among A Grades as a bonus.
By purchasing, you acknowledge that no enamel pin is ever truly perfect.
Misgrading Appeals:
- If you believe a pin was misgraded, you may contact us for review.
- Milestone Pins reserves the right to make the final grading decision, which is binding and final. For more information see Pin Grading section.
7. Returns Policy
Returns are accepted within 14 days, provided products are:
- Unused and unaltered
- In original packaging
- Products cannot be returned without prior written consent, and a return charge may apply.
8. Liability
- While we aim for accuracy, Milestone Pins provides no warranty (express or implied) for the accuracy of information on this site.
- Customers are responsible for protecting their devices from viruses or external risks when using the website.
- Nothing in these Terms affects your statutory rights under the Sale of Goods and Supply of Services Act 1980 and the Consumer Protection Act 2007 (where applicable).
9. Severance
- If any term in these Terms and Conditions is found to be unlawful, void, or unenforceable, that term shall be deemed severable and will not affect the validity of the remaining terms.
Customer Acknowledgment at Checkout
By clicking “Pay”, you confirm that you:
- Understand and accept Milestone Pins’ Handmade Pin Grading and Shipping Policies.
- Acknowledge responsibility for untracked shipping and international customs fees.
- Agree to these Terms and Conditions in full.